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Privacy Policy

Last Updated: February 26, 2026

1. Introduction

One Call Closer LLC, doing business as OCC Pipeline ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (occpipeline.com) or use our services, including our SMS/text messaging program.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information You Provide

When you fill out forms on our website, schedule appointments, or contact us, we collect:

• Name (first and last name)
• Email address
• Phone number (including mobile phone number for SMS communications)
• Business name and related business information
• Any other information you voluntarily provide in forms or communications

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information (device type, operating system)
• Pages visited and time spent on each page
• Referring website or source
• Geographic location (country/city level based on IP)
• Cookies and tracking data (see Section 6 below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our lead generation and pipeline management services
• Communications: To communicate with you about appointments, inquiries, and service-related matters
• SMS/Text Messages: To send appointment confirmations, reminders, follow-ups, and service notifications (see Section 4)
• Email Communications: To send appointment information, service updates, and marketing communications (with your consent)
• Customer Support: To respond to your questions, requests, and provide assistance
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraudulent, unauthorized, or illegal activity

4. SMS/Text Message Program

Types of SMS Messages

You may receive the following types of text messages:

• Appointment confirmation messages
• Appointment reminder messages (24 hours and 1 hour before scheduled calls)
• Rescheduling and follow-up messages
• No-show recovery messages
• Service-related notifications
• Responses to your inquiries

Message Frequency

Message frequency varies based on your interactions with us. You may receive multiple messages related to appointment scheduling and reminders. Typically, you will receive 3-5 messages per appointment (confirmation, reminders, follow-ups).

Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data rates will apply to all SMS messages sent to or from your device. Check with your carrier for details about your plan.

Opt-Out Instructions

You can opt out of SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Texting STOP to our business number
• Contacting us at [email protected] with your opt-out request

After opting out, you will receive a single confirmation message. No further SMS messages will be sent unless you re-subscribe.

Help and Support

For help with our SMS program:

• Reply HELP to any message for assistance
• Email: [email protected]
• Phone: (516) 474-5108

Mobile Information Sharing

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes. Your mobile information may only be shared with:

• Our SMS service provider (GoHighLevel) solely for the purpose of delivering messages
• As required by law or legal process

Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and is outside of our control.

5. Data Security and Handling

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption: Data transmitted to and from our website is encrypted using SSL/TLS technology
• Access Controls: Access to personal data is restricted to authorized personnel only
• Secure Storage: Personal data is stored on secure servers with industry-standard protections
• Regular Review: We regularly review and update our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When personal information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Practices

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember certain information about your visit.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Advertising Cookies: Used to deliver relevant ads and track campaign performance (e.g., Facebook Pixel)

Tracking Technologies

In addition to cookies, we use:

• Pixels/Web Beacons: Small images that track page views and conversions
• Google Analytics: To analyze website traffic and user behavior
• Facebook/Meta Pixel: To measure advertising effectiveness and build audiences

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Delete existing cookies
• Allow only certain cookies

Note: Disabling cookies may affect website functionality and your user experience.

Do Not Track

Some browsers have a "Do Not Track" feature. Our website does not currently respond to DNT signals, but you can use browser settings to manage tracking preferences.

7. Information Sharing and Disclosure

We do not sell your personal information.

We may share your information with:

• Service Providers: Third parties who assist in our operations (CRM, email, SMS providers) under strict confidentiality agreements
• Professional Advisors: Lawyers, accountants, and consultants as needed
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, privacy, safety, or property

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Opt-Out: Opt out of marketing communications and SMS messages
• Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use our website or provide any personal information.

If we learn we have collected information from a child under 18, we will delete it promptly. Contact us if you believe we have information from a minor.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be indicated by updating the "Last Updated" date at the top of this page. Material changes may be communicated via email or website notice.

Your continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, contact us at:

View our Terms of Service →